1. Email customer service at  info@eglobalgo.com and include your: 
    *Order number
    *Return or exchange request with a picture of the product
    *Please keep the plastic bag, photos of  barcode on the plastic bag might be needed
  2. A tracking number and receipt of the returned package is required. It will help us track and process the return. 
  3. Take your refund/exchange when the package is received.

Return & Exchange conditions

  • Orders are able to be canceled and refunded before shipping.
  • Returns & exchanges must be initiated within 30 days of delivery.
  • To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address. 
  • Items must be returned unwashed and undamaged.
  • Please notice that Customers are responsible for return shipping fees.
  • All items priced $15.99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.
  • We do not offer Freight To Collect (FTC) service for returns.
  • Produts sets must be returned with all stuffs.
  • Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
  • Refunds will be reimbursed back to your original account — credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
  • Gift Cards cannot be reloaded; used for payment outside of eglobalgo.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

If you have any questions, please contact customer service at info@eglobalgo.com

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