- Email customer service at firstname.lastname@example.org and include your:
*Return or exchange request with a picture of the product
*Please keep the plastic bag, photos of barcode on the plastic bag might be needed
- A tracking number and receipt of the returned package is required. It will help us track and process the return.
- Take your refund/exchange when the package is received.
Return & Exchange conditions
- Orders are able to be canceled and refunded before shipping.
- Returns & exchanges must be initiated within 30 days of delivery.
- To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.
- Items must be returned unwashed and undamaged.
- Please notice that Customers are responsible for return shipping fees.
- All items priced $15.99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.
- We do not offer Freight To Collect (FTC) service for returns.
- Produts sets must be returned with all stuffs.
- Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
- Refunds will be reimbursed back to your original account — credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
- Gift Cards cannot be reloaded; used for payment outside of eglobalgo.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
If you have any questions, please contact customer service at email@example.com